Diagnosing Human Systems: The Waterline Model

When a system is not achieving results or is doing so ineffectively, it is useful to inquire about what’s going on “under the waterline” that may be keeping it stuck. Here are suggestions for inquiry organized beginning with what is easiest to address and most impactful on system performance.

This one-page reference sheet (PDF) is based on John Scherer and Ron Short’s adaptation of work by Roger Harrison (1970) in the Journal of Applied Behavioral Science.